Businesscom PLUS24 Technical Information

Technician’s Guide

6 LINGO TECHNICIAN’S GUIDEIdentifying the system managerThe system manager is your liaison withthe company and makes basic installationdecisions. Iden

96 LINGO TECHNICIAN’S GUIDEBACKING UP AND RESTORING LINGOTo create a backup phone book entry1Access the backup utility.2From the backup utility’s Main

REMOTE MAINTENANCE 97BACKING UP AND RESTORING LINGOTo restore a system backup1Access the backup utility.2From the backup utility’s Main menu,type 2 to

98 LINGO TECHNICIAN’S GUIDETransferring filesYou can transfer a copy of a file from Lingoto the support computer during a RemoteMaintenance session. T

REMOTE MAINTENANCE 99Task overview1 Set the file transfer options.2 Change the directory.If necessary, change the directory onthe support computer or

100 LINGO TECHNICIAN’S GUIDETo set the file transfer options1From the Main menu, press F3 to viewthe list of all files.2Press F2 to choose “File Menu.

REMOTE MAINTENANCE 101The File Menu screen is where you initiate file transfers.D The source filesThe source files are always on the sideof the screen

102 LINGO TECHNICIAN’S GUIDEManaging filesFrom the File Menu screen, you can dothe following tasks for either the supportcomputer or Lingo:• Delete fi

REMOTE MAINTENANCE 103To view files1At the File Menu screen, place the cursoron the name of the file you want to viewand press ENTER.2Press F2 to disp

104 LINGO TECHNICIAN’S GUIDERestarting Lingo remotelyAt times, you may need to restart Lingoduring a Remote Maintenance session. Forexample, if Lingo

REMOTE MAINTENANCE 105To restart Lingo from the support computer1Shut down the voice messaging systemand go to Lingo’s command prompt.2Press ALT+LEFT

PLANNING THE APPLICATION 7Ongoing duties• Verify that Lingo is running normally• Record holiday greetings; set holidayoperation• Add, delete, and reas

106 LINGO TECHNICIAN’S GUIDETracking Remote Maintenance sessions with thebilling logYou can track information about RemoteMaintenance sessions by usin

REMOTE MAINTENANCE 107Fields in each billing log recordField DescriptionOperator ID Three alphanumeric characters that identify who conductedthe Remot

108 LINGO TECHNICIAN’S GUIDETask overviewThe following explains the general proce-dure for tracking Remote Maintenancesessions with the billing log. R

REMOTE MAINTENANCE 109TRACKING REMOTE MAINTENANCE SESSIONS WITH THE BILLING LOGTo update the billing log when you end aconnection1Press F6 to disconne

C H A P T E R • 7Troubleshootingwith the consoleTROUBLESHOOTING WITH THE CONSOLE 111Console overview ... 11

112 LINGO TECHNICIAN’S GUIDEConsole overviewThe Lingo screens show all of the settingsyou have configured through the technician’sand system manager’s

TROUBLESHOOTING WITH THE CONSOLE 113System statusYou find system status information on thefirst line of the Banner screen. Availableports and port sta

114 LINGO TECHNICIAN’S GUIDETo log in to Lingo1From the Banner screen, press F2.2Type the technician’s password (initially8324) to view the technician

TROUBLESHOOTING WITH THE CONSOLE 115Navigating with keysKey EffectF1 Access the Reports menu.F2 From the Banner screen, sign in. From any voice field,

8 LINGO TECHNICIAN’S GUIDEDeciding how to answer callsBefore you connect Lingo to the telephonesystem, you need to answer two questions: • Will the op

116 LINGO TECHNICIAN’S GUIDESystem manager’s screenThe system manager’s screen allows youto review and change mailboxes, messagegroups, greetings and

TROUBLESHOOTING WITH THE CONSOLE 117MailboxesIf the system is nearing its storage capacity,you can review the number and length ofmessages for each su

118 LINGO TECHNICIAN’S GUIDETechnician’s screenThe technician’s screen allows you toreview and change the telephone systemcode, operator settings, fax

TROUBLESHOOTING WITH THE CONSOLE 119TECHNICIAN’S SCREENCall progress optionsEach time the voice messaging systemplaces a call, it listens for a ring b

C H A P T E R • 8Creating systemreportsCREATING SYSTEM REPORTS 121Creating system reports ... 122Viewing earlier repor

122 LINGO TECHNICIAN’S GUIDECreating system reportsLingo can provide a lot of informationabout your customer’s incoming and out-going telephone calls.

CREATING SYSTEM REPORTS 123To create a report1From the technician’s or system man-ager’s screen, press F1 to access theReports menu. 2Choose a report

124 LINGO TECHNICIAN’S GUIDEViewing earlier reportsThe “Previous report” command enablesyou to view three types of files:• You can display or copy a r

CREATING SYSTEM REPORTS 125To view an earlier report1From the Reports menu, select “Previousreport” and press ENTER. 2When prompted, type the file na

PLANNING THE APPLICATION 9Using Lingo for voice mail onlyYour customer may want Lingo set up as anextension of the telephone system, with noexternal l

126 LINGO TECHNICIAN’S GUIDEUsage reportsUsage reports show you how much Lingo isbeing used over time. When you create thereport, you specify a range

CREATING SYSTEM REPORTS 127USAGE REPORTSSample subscriber Usage rSample subscriber Usage rSample subscriber Usage rSample subscriber Usage rSample sub

128 LINGO TECHNICIAN’S GUIDECall logThe Call log gives you a record of every callLingo answers, dials, or transfers. You cancreate the Call log for th

CREATING SYSTEM REPORTS 129Each rEach rEach rEach rEach recorecorecorecorecord in the Call log is divided into fields of data separated by commas.d in

130 LINGO TECHNICIAN’S GUIDECALL LOGField name DescriptionPort Voice messaging system port answering this call Date Date of call in yy/mm/dd formatTim

CREATING SYSTEM REPORTS 131Field name DescriptionStatus of call Busy—Dial-out reached a busy toneComplete—Call completed successfullyTransfer—Caller t

132 LINGO TECHNICIAN’S GUIDESubscriber reportThe Subscriber report lists each subscriberand shows: • The number of new and old messages.• The total re

APPENDIX • ATelephonesystem codesTELEPHONE SYSTEM CODES 133

134 LINGO TECHNICIAN’S GUIDETelephone system codesTelephone system Lingo codeNo switch installed (default parameters) 9999ATT Legend version 2.1 and l

TELEPHONE SYSTEM CODES 135Telephone system Lingo codeComdial ExecuTech 2000, without integration 1921Comdial ExecuTech II 22XX, with integration 1930C

10 LINGO TECHNICIAN’S GUIDEUsing Lingo’s automated attendantYour customer may want Lingo to help theoperator answer and transfer calls and totransfer

136 LINGO TECHNICIAN’S GUIDETelephone system Lingo codeNEC NEAX 2000 IVS 4330NEC Professional II 4350Nitsuko DS01 4600Northern Telecom Norstar Centrex

TELEPHONE SYSTEM CODES 137Telephone system Lingo codePanasonic KX-T308 immediate answer 5313Panasonic KX-T616 5320Panasonic KX-T1232 version 1011B 530

138 LINGO TECHNICIAN’S GUIDETelephone system Lingo codeTIE DS01TELEPHONE SYSTEM CODES7630TIE Morgan 7620TIE Onyx 7640TIE Ultracom 2260 7650Toshiba DK

APPENDIX • BChanging systemoptionsSystem Options Worksheet... 140Call Progress Options Worksheet ... 158Sy

140 LINGO TECHNICIAN’S GUIDESystem Options WorksheetUse this worksheet to record system optionsettings at installation.Option name DescriptionAdjustme

CHANGING SYSTEM OPTIONS 141Option number Valid setting Suggested setting Your setting260 0–40 in .5 decibel units360 1 = AT&T System 25 2 = TIE

142 LINGO TECHNICIAN’S GUIDEBusy recall Sequence Lingo dials to return to the external caller if anextension is busy.Call analysis delay Length of tim

CHANGING SYSTEM OPTIONS 143163SYSTEM OPTIONS WORKSHEET0–255 days 14 days166 0–99 days 14 days152 1–15 secondsOption number Valid setting Suggested set

144 LINGO TECHNICIAN’S GUIDEOption name DescriptionDial-out pause—commaLength of a pause—represented by a comma (,)—in a dialingsequence.Dial-out paus

CHANGING SYSTEM OPTIONS 145SYSTEM OPTIONS WORKSHEET342 0–10 centiseconds Depends ontelephone system322 0–3,200 centiseconds Depends ontelephone system

PLANNING THE APPLICATION 11Automatic fax routingIf Lingo hears a fax tone when itanswers, it transfers the call to a faxmachine connected to a specifi

146 LINGO TECHNICIAN’S GUIDESYSTEM OPTIONS WORKSHEETF delay time before openinggreetingNumber of seconds to wait for “follow-along ID” infor-mation be

CHANGING SYSTEM OPTIONS 147SYSTEM OPTIONS WORKSHEET383 0–9 Depends on telephonesystem100 On/Off OnOption number Valid setting Suggested setting Your s

148 LINGO TECHNICIAN’S GUIDESYSTEM OPTIONS WORKSHEETMailbox transfer rings Number of rings that Lingo waits before it transfers thecall for an individ

CHANGING SYSTEM OPTIONS 149SYSTEM OPTIONS WORKSHEET171 3–15 rings170 1 = Release2 = Await answer3 = Wait ringOption number Valid setting Suggested set

150 LINGO TECHNICIAN’S GUIDESYSTEM OPTIONS WORKSHEETOne-key pause time Number of seconds Lingo waits between touchtones todecide whether to interpret

CHANGING SYSTEM OPTIONS 151SYSTEM OPTIONS WORKSHEET110 0–9 seconds 0, 1, or 2 seconds190 1 = Release2 = Await answer3 = Wait ringDepends on telephone

152 LINGO TECHNICIAN’S GUIDEOption name DescriptionPhone trace Do not turn on this option unless asked to do so by TechnicalSupport.Pooled delay Lengt

CHANGING SYSTEM OPTIONS 153Option number Valid setting Suggested setting Your setting950 0–3 0380 0–10,000 centiseconds(increments of 10)Depends ontel

154 LINGO TECHNICIAN’S GUIDEOption nameSYSTEM OPTIONS WORKSHEETDescriptionRings to answer on Number of rings before Lingo answers the call.Use zero (0

CHANGING SYSTEM OPTIONS 155SYSTEM OPTIONS WORKSHEETOption number Valid setting Suggested setting Your setting120 0–9 rings 0 or 1241 Time of day (eith

12 LINGO TECHNICIAN’S GUIDETailoring the automated attendant to yourcustomer’s siteIn programming the telephone systemsoftware and connecting Lingo, y

156 LINGO TECHNICIAN’S GUIDEOption nameSYSTEM OPTIONS WORKSHEETDescriptionTroubleshootingdiagnosticsDo not turn on this option unless asked to do so b

CHANGING SYSTEM OPTIONS 157Option numberSYSTEM OPTIONS WORKSHEETValid setting Suggested setting Your setting900 On/Off Off250 On/Off Off210 Extension

158 LINGO TECHNICIAN’S GUIDECall Progress Options WorksheetThe following options affect how the voicemessaging system interprets tones used forcall pr

CHANGING SYSTEM OPTIONS 159CALL PROGRESS OPTIONS WORKSHEETFax CNG time-on 1 deviation 485Fax CNG time-on 2 488Fax CNG time-on 2 deviation 489Learn sam

160 LINGO TECHNICIAN’S GUIDEOption name Option number Your settingSwitch busy time-off 2 410Switch busy time-off 2 deviation 411Switch busy time-on 1

CHANGING SYSTEM OPTIONS 161Option name Option number Your settingSwitch dial-tone time-on 1 deviation 445Switch dial-tone time-on 2 448Switch dial-ton

162 LINGO TECHNICIAN’S GUIDEOption nameCALL PROGRESS OPTIONS WORKSHEETOption number Your settingSwitch do-not-disturb cycles 512Switch do-not-disturb

CHANGING SYSTEM OPTIONS 163CALL PROGRESS OPTIONS WORKSHEETSwitch ring-back frequency 1 460Switch ring-back frequency 2 462Switch ring-back frequency 2

164 LINGO TECHNICIAN’S GUIDESystem options by option numberThe following list can be used as a cross-reference tool to locate a system option byits nu

CHANGING SYSTEM OPTIONS 165SYSTEM OPTIONS BY OPTION NUMBEROption number Option name162 Hold time for Operator mailbox messages163 Archive time for Ope

PLANNING THE APPLICATION 13How external lines are groupedYou can divide the external lines intotwo groups, and connect Lingo to justone group. This is

166 LINGO TECHNICIAN’S GUIDEOption number Option name230 Date formatSYSTEM OPTIONS BY OPTION NUMBER240 Database archive activation241 Scheduled mainte

CHANGING SYSTEM OPTIONS 167SYSTEM OPTIONS BY OPTION NUMBER332 Message waiting lamp retries333 Message waiting lamp interval340 Off-hook delay341 DTMF

168 LINGO TECHNICIAN’S GUIDEOption number Option name372 Recall373 Busy recall374 Hold sequence without transfer380 Pooled delay381 Ring-on time382 Ri

CHANGING SYSTEM OPTIONS 169SYSTEM OPTIONS BY OPTION NUMBEROption number Option name408 Switch busy time-on 2409 Switch busy time-on 2 deviation410 Swi

170 LINGO TECHNICIAN’S GUIDESYSTEM OPTIONS BY OPTION NUMBEROption name440 Switch dial-tone frequency 1441 Switch dial-tone frequency 1 deviation442 Sw

CHANGING SYSTEM OPTIONS 171SYSTEM OPTIONS BY OPTION NUMBEROption number Option name464 Switch ring-back time-on 1465 Switch ring-back time-on 1 deviat

172 LINGO TECHNICIAN’S GUIDEOption number Option name488 Fax CNG time-on 2489 Fax CNG time-on 2 deviation490 Fax CNG time-off 2491 Fax CNG time-off 2

CHANGING SYSTEM OPTIONS 173561 Learn samples—ring back tone562 Learn samples—busy tone563 Learn samples—disconnect tone564 Learn samples—do-not-distur

174 LINGO TECHNICIAN’S GUIDEOption numberSYSTEM OPTIONS BY OPTION NUMBEROption name900 Troubleshooting diagnostics910 Executive trace920 Database trac

TROUBLESHOOTING SYSTEM OPTIONS 175APPENDIX • CTroubleshootingsystem optionsYou may need to change the system optionsto resolve telephone system proble

14 LINGO TECHNICIAN’S GUIDETAILORING THE AUTOMATED ATTENDANT TO YOUR CUSTOMER’S SITEWhen you consider what external lines toconnect to Lingo, keep the

176 LINGO TECHNICIAN’S GUIDEQuick Diagnostic GuideThis guide cross-references some possibleunexpected behavior related to Lingo’ssystem options and su

TROUBLESHOOTING SYSTEM OPTIONS 177Problem description Related option name OptionnumberSuggested actionFaxes are not receiveddue to inability todetect

178 LINGO TECHNICIAN’S GUIDEProblem description Related option name OptionnumberSuggested actionMessage waiting lampis illuminated aftermessage retrie

TROUBLESHOOTING SYSTEM OPTIONS 179Problem description Related option name OptionnumberSuggested actionMessage waiting lampis not lit by the arrivalof

180 LINGO TECHNICIAN’S GUIDEProblem description Related option name OptionnumberSuggested actionSubscriber is giveninsufficient time tofinish recordin

TROUBLESHOOTING SYSTEM OPTIONS 181QUICK DIAGNOSTIC GUIDEProblem description Related option name OptionnumberSuggested actionSystem times out whilea ca

APPENDIX • DTED UtilityTED UTILITY 183Using the TED Utility ... 184TED commands ...

184 LINGO TECHNICIAN’S GUIDEUsing the TED UtilityYou can use TED to view and edit files.TED is a full-screen editor for text files ofup to 64K in leng

TED UTILITY 185To view or edit a file using TEDAt the command prompt, type TED<file name>.<extension>. Replace <filename>.<extens

PLANNING THE APPLICATION 15TAILORING THE AUTOMATED ATTENDANT TO YOUR CUSTOMER’S SITEAutomatedattendantoptionRole ofautomatedattendantRole of operator

186 LINGO TECHNICIAN’S GUIDETED commandsKey DescriptionCTRL+LEFT ARROW View off-screen characters to the left of the screen (up to 248columns) .View o

TED UTILITY 187Key DescriptionF7 Save the file and exit TED.F8 Delete to the end of a line (the paste buffer contents areunchanged).F9 Delete the enti

APPENDIX • EUsing Lingo’sLED patterns fortroubleshootingUSING LINGO’S LED PATTERNS FOR TROUBLESHOOTING 189Normal operation ...

190 LINGO TECHNICIAN’S GUIDENormal operationWhen Lingo is operating normally, you candetermine certain status information byobserving the LED patterns

USING LINGO’S LED PATTERNS FOR TROUBLESHOOTING 191Startup sequenceOccasionally Lingo must restart. During thestartup process, Lingo goes through sever

192 LINGO TECHNICIAN’S GUIDELED patterns and corresponding troubleshooting stepsPatternnumberLEDpatternProblemindicatedTroubleshootingprocedure0 (LEDs

USING LINGO’S LED PATTERNS FOR TROUBLESHOOTING 193STARTUP SEQUENCE1 ●❍❍❍ROM files do not matchthe file list.1At the customer’s site, connectdirectly t

194 LINGO TECHNICIAN’S GUIDE2PatternnumberLEDpatternProblemindicatedTroubleshootingprocedure❍●❍❍CHKDSK reportsuncorrectable prob-lems on drive C.Note

USING LINGO’S LED PATTERNS FOR TROUBLESHOOTING 195PatternnumberLEDpatternProblemindicatedTroubleshootingprocedure4 ❍❍●❍One or more fileson drive D hav

Copyright ©1998 Active Voice Corporation.All rights reserved.Second edition 1998.Active Voice is a registered trademark of Active VoiceCorporation, an

16 LINGO TECHNICIAN’S GUIDECompleting the System Setup WorksheetThere are several additional factors that youand your customer must consider in plan-n

196 LINGO TECHNICIAN’S GUIDE7PatternnumberLEDpatternProblemindicatedTroubleshootingprocedure●●●❍No tests are beingperformed. Lingodetects a directconn

USING LINGO’S LED PATTERNS FOR TROUBLESHOOTING 197PatternnumberLEDpatternProblemindicatedTroubleshootingprocedure11 ●●❍●The DSP firmware didnot load c

198 LINGO TECHNICIAN’S GUIDE14PatternnumberLEDpatternProblemindicatedTroubleshootingprocedure❍●●●The voice messagingapplication did notstart, (the fil

GlossaryGLOSSARY 199

200 LINGO TECHNICIAN’S GUIDEGlossaryA–BARCHIVED MESSAGEAny message a subscriber listens to andthen saves for a number of days. You set thenumber of da

GLOSSARY 201DDAY GREETINGThe greeting that plays during the days andtimes you have designated as normalbusiness hours. See also night greeting.DAY MOD

202 LINGO TECHNICIAN’S GUIDEH–LHOLIDAY MODEA special schedule mode that overridesthe normal schedule. The system manageractivates holiday mode and rec

GLOSSARY 203OOLD MESSAGEA message that has been heard, but notdeleted or archived. You and the systemmanager decide how long old messages aresaved. Se

204 LINGO TECHNICIAN’S GUIDESSCHEDULEThe method for determining how calls arehandled at different times and/or differentdays. You can define up to thr

GLOSSARY 205VVOICE MAILBOXThe location where Lingo stores messages.Lingo gives each extension on the tele-phone system a separate voice mailbox.VOICE

PLANNING THE APPLICATION 17Press For this option To do this SeepageYour setting4 Initialize thesystemSelect telephonesystem (four-digitcode)Select app

INDEX 207Index

208 LINGO TECHNICIAN’S GUIDEIndexdefined 10disabling during training 77fax routing 11grouping external lines 13menu keys 11not using 9, 15overuse 14pr

INDEX 209bar graph, Usage reports 126batteriesabout 21, 52installing 30training the system manager 76baud rate 89billing logcharacteristics 106field d

210 LINGO TECHNICIAN’S GUIDEconsoleabout 112adding a mailbox 115, 117Banner screen 112copying voice fields 115creating reports 122expanding a field 11

INDEX 211disconnect tonelearning 63not provided by telephone system 64system option codes 158testing 59do-not-disturb tonelearning 63, 64not learned i

212 LINGO TECHNICIAN’S GUIDEHhandling calls 8, 15, 38hang updetection 144tone 144hardwareDirect Connect 81telephone system 26hold sequence without tra

INDEX 213loss of power 52loudness of recording playback 140Mmailboxadding, about 40, 41adding for individuals 43adding ranges 42adding, special proced

214 LINGO TECHNICIAN’S GUIDENnavigating the console 114, 115notification of messages 24number of rings to answer on 154Ooff-hook delay 148one-key paus

INDEX 215programmingextensions 26telephone system 26prompt volume adjustment 152pulse dialing, dialing character 49Qquick connect, Remote Maintenance

216 LINGO TECHNICIAN’S GUIDEreports (continued)usage, bar graph 126usage, table 126viewing data for previous date 123, 124, 125Reports menu, accessing

INDEX 217system identification number 73system initialization 34, 35system managerchoosing 6responsibilities 6, 7training. See training the system man

218 LINGO TECHNICIAN’S GUIDEtechnician’s screenabout 118, 119accessing 112logging in 113troubleshooting call progress options 119troubleshooting syste

INDEX 219training the system managerabout 76archiving the database 77automated attendant 76backing up the system 77batteries 76call forwarding 77call

220 LINGO TECHNICIAN’S GUIDEV–Zvoice detectopening greeting 150time to wait for voice 154voice fields, copying at console 115voice mail only 9voice ma

C H A P T E R • 3Installing thevoice messagingsystemINSTALLING THE VOICE MESSAGING SYSTEM 19Preparing to install the voice messagingsystem ...

20 LINGO TECHNICIAN’S GUIDEPreparing to install the voice messaging systemInstalling and setting up Lingo are simpletasks because there are no compone

INSTALLING THE VOICE MESSAGING SYSTEM 21Lingo’s power supplyLingo requires electrical power that is freefrom voltage drops, surges, and relatedproblem

22 LINGO TECHNICIAN’S GUIDETelephone system requirementsPreparing your customer’s telephonesystem to support Lingo is straightforward.To complete this

INSTALLING THE VOICE MESSAGING SYSTEM 23To work with the voice messaging system,each single-line telephone port must meettwo requirements:• 90 Volt AC

24 LINGO TECHNICIAN’S GUIDEExternal modulesSome telephone systems use externalmodules to provide single-line support.The module is a small box or cabi

INSTALLING THE VOICE MESSAGING SYSTEM 25Call forward to personal greetingWhen call forwarding is supported,the telephone system automaticallyforwards

CONTENTS iiiContentsC H A P T E R • 1Introduction... 1About Lingo ... 2C

26 LINGO TECHNICIAN’S GUIDEPreparing the telephone systemTo prepare the telephone system for Lingo,follow these six steps. Depending on thetelephone s

INSTALLING THE VOICE MESSAGING SYSTEM 27❑Install modular jacks for connecting theLingo ports.After you have installed the hardwareand completed teleph

28 LINGO TECHNICIAN’S GUIDETesting the single-line portsPerform the following tests before youconnect Lingo to the telephone system.These tests ensure

INSTALLING THE VOICE MESSAGING SYSTEM 29❑Test for external line access.Use the test telephone to dial an exter-nal number. Lingo must be able toaccess

30 LINGO TECHNICIAN’S GUIDEConnecting Lingo to the telephone systemBefore connecting Lingo to your telephonesystem, confirm that the telephone systemm

C H A P T E R • 4Setting up theapplicationSETTING UP THE APPLICATION 31Accessing the technician’s conversation ... 32Initializing the system..

32 LINGO TECHNICIAN’S GUIDEAccessing the technician’s conversationThe technician’s conversation is used toset up and maintain Lingo. Through thisconve

SETTING UP THE APPLICATION 33Logging in with the technician’spasswordYou can access Lingo from any telephone,either on-site or away from it. You ident

34 LINGO TECHNICIAN’S GUIDEInitializing the systemYou use the system initialization part ofthe technician’s conversation to indicatethe settings that

SETTING UP THE APPLICATION 35Warning!• Initializing the system deletes all currentsettings. The system reminds you of thiswhen you select system initi

iv LINGO TECHNICIAN’S GUIDEC H A P T E R • 7Troubleshooting with the console ... 111Console overview ... 112System manager

36 LINGO TECHNICIAN’S GUIDEIdentifying the telephone systemLingo contains preconfigured parametersfor working with many telephone systems.When you ide

SETTING UP THE APPLICATION 37Warning! When you initialize the system,all current settings are deleted. The systemreminds you of this when you select s

38 LINGO TECHNICIAN’S GUIDEChoosing how to handle callsLingo supports three application methods,which tell Lingo how to handle incomingcalls. Lingo of

SETTING UP THE APPLICATION 39If your customer wants to use the auto-mated attendant and the telephone systemsupports call forwarding, you usually choo

40 LINGO TECHNICIAN’S GUIDECreating voice mailboxesLingo offers up to 50 subscriber voicemailboxes on a two-port system, and100 mailboxes on a four-po

SETTING UP THE APPLICATION 41Notes• Do not include the operator’s extensionnumber in the extension list if the num-ber is 0, because Lingo creates a s

42 LINGO TECHNICIAN’S GUIDETo add mailboxes for the default range ofextensions1Access the system initialization part ofthe technician’s conversation.2

SETTING UP THE APPLICATION 43CREATING VOICE MAILBOXESTo add individual mailboxes1Follow step 1 and 2 for adding a newrange of mailboxes.2Enter the ext

44 LINGO TECHNICIAN’S GUIDEIdentifying the operator’s extension and theOperator mailboxLingo needs to know the extension numberof the operator’s conso

SETTING UP THE APPLICATION 45You also must indicate the Operator mail-box ID, which may or may not be the sameas the extension that operator calls are

C H A P T E R • 1IntroductionAbout Lingo ... 2INTRODUCTION 1

46 LINGO TECHNICIAN’S GUIDEUsing Lingo’s fax supportLingo’s fax support requires that youconnect your customer’s fax machine to atelephone system exte

SETTING UP THE APPLICATION 47To identify the fax extension1Access the system initialization part ofthe technician’s conversation.2After identifying th

48 LINGO TECHNICIAN’S GUIDESetting system optionsAppendix B, “Changing system options,”describes many system options that affecthow Lingo works. As te

SETTING UP THE APPLICATION 49Some system options use special charactersto control certain functions of the telephonesystem (for example, pause, hook-s

50 LINGO TECHNICIAN’S GUIDESetting Lingo to perform regular maintenanceTo ensure optimum performance, Lingoneeds to shut down and restart regularly.Yo

SETTING UP THE APPLICATION 51To set a scheduled maintenance time1Access the technician’s conversation.2When asked to select an action, press 5to chang

52 LINGO TECHNICIAN’S GUIDEProtecting Lingo’s dataLingo’s eight AA batteries provide the powerto store the voice messaging system’s filesduring a powe

SETTING UP THE APPLICATION 53Not all data is saved in the archived data-base. When the database is restored:• All menu keys are inactive.• All nondefa

54 LINGO TECHNICIAN’S GUIDEChanging the technician’s passwordThe technician’s password identifies you asthe technician and gives you access to thetech

SETTING UP THE APPLICATION 55To change the technician’s password1Access the technician’s conversation.2When asked to select an action, press 6.3Enter

2 LINGO TECHNICIAN’S GUIDEAbout LingoInstallation is quick and easyInstalling the LingoTM system is quick andeasy. With Lingo, your customer does much

56 LINGO TECHNICIAN’S GUIDELearning call progress tonesThe tones used to identify the status ofa call vary from one telephone system toanother. These

SETTING UP THE APPLICATION 57Confirming transfer and recallsequencesDifferent telephone systems vary in thesequences that must be dialed to transfera

58 LINGO TECHNICIAN’S GUIDETone Analysis WorksheetTask ResultSimulate dial tone.Simulate busy tone.LEARNING CALL PROGRESS TONES1 Go off-hook on a sing

SETTING UP THE APPLICATION 59Simulate disconnect tone.1 Go off-hook on a single-line set and dialthe other extension.2 Answer the ringing set, and the

60 LINGO TECHNICIAN’S GUIDEAdjusting tone delay system optionsIf there is a delay before any of the tones,you must adjust the appropriate systemoption

SETTING UP THE APPLICATION 61Mode Advantages and disadvantagesManual The tests must be run on-site, using two extensions.The tests are not affected by

62 LINGO TECHNICIAN’S GUIDEUsing manual modeTo use the manual mode, you need accessto two telephone extensions of the tele-phone system. You call Ling

SETTING UP THE APPLICATION 63To learn the disconnect tone1When prompted, enter the extension ofthe second telephone, and then press ✳.Lingo confirms t

64 LINGO TECHNICIAN’S GUIDEUsing automatic modeTo use automatic mode, you indicate theextensions of the voice mail ports, andLingo runs each test, inf

SETTING UP THE APPLICATION 65LEARNING CALL PROGRESS TONESHandling unlearned tonesIf any of the tones cannot be learned, checkthe following:• Verify th

INTRODUCTION 3The System Setup Worksheet containedin the next chapter helps you obtain andorganize all of the information you needbefore you begin the

66 LINGO TECHNICIAN’S GUIDEChecking system informationIn addition to the setup and maintenancetasks you perform through the technician’sconversation,

SETTING UP THE APPLICATION 67Tip The System Setup Worksheet indicatesall of the current settings. The “Check sys-tem information” action lets you conf

68 LINGO TECHNICIAN’S GUIDETesting LingoNow that you have initialized the system,you must test it for proper operation. Useany extension connected to

SETTING UP THE APPLICATION 69Test Correct result Solution for incorrect resultPort huntingUsing two or threepeople, call Lingo fromtwo or three extens

70 LINGO TECHNICIAN’S GUIDETest Correct result Solution for incorrect resultMessage notificationCall Lingo. Enter thesystem manager’sextension. When y

SETTING UP THE APPLICATION 71TESTING LINGOTest Correct result Solution for incorrect resultFax detectionUsing a second fax machine,send a two-page tes

72 LINGO TECHNICIAN’S GUIDEEnhancing Lingo’s performanceLingo comes with either two or four hoursof available recording space and either twoor four po

SETTING UP THE APPLICATION 73To upgrade Lingo to four hours of recording space or four ports1Determine the system identificationnumber for the Lingo u

C H A P T E R • 5Training thesystem managerTraining the system manager ... 76TRAINING THE SYSTEM MANAGER 75

76 LINGO TECHNICIAN’S GUIDETraining the system managerYou need the following items for systemmanager training:❑ Copies of the completed Setup Infor-ma

TRAINING THE SYSTEM MANAGER 77❑ Setup Information Record and SystemOptions WorksheetReview the completed Setup Informa-tion Record and the System Opti

C H A P T E R • 6RemoteMaintenanceREMOTE MAINTENANCE 79Remote Maintenance overview ... 80Connecting to Lingo by usingDirect Conn

80 LINGO TECHNICIAN’S GUIDERemote Maintenance overviewThe Remote Maintenance software allowsyou to troubleshoot and maintain a cus-tomer’s Lingo syste

REMOTE MAINTENANCE 81Connecting to Lingo by using Direct ConnectRequirements for connecting by using Direct ConnectLingo❑ Serial cable❑ Null modem ada

82 LINGO TECHNICIAN’S GUIDESee alsoInstalling the Remote Maintenancesoftware on the support computer... 84Setting up the support computer’sphone b

REMOTE MAINTENANCE 83To connect an external modem to Lingo1Mount the modem bracket on the wallnext to the Lingo.2Insert the modem into the bracket, so

84 LINGO TECHNICIAN’S GUIDEInstalling the Remote Maintenance software onthe support computerBefore installing the Remote Maintenancesoftware, make sur

REMOTE MAINTENANCE 85Disabling the mouseYou cannot use a mouse on the supportcomputer during Remote Maintenancesessions on Lingo. Disable the mouse by

C H A P T E R • 2Planning theapplicationPLANNING THE APPLICATION 5Identifying the system manager ... 6Deciding how to answer ca

86 LINGO TECHNICIAN’S GUIDEGetting started on the support computerThe remote version of Remote Mainte-nance is a terminate-and-stay-resident(TSR) prog

REMOTE MAINTENANCE 87To do this Place the cursor here Perform this actionLoad the program The root directory of drive C Type RR. Press ENTER.Access th

88 LINGO TECHNICIAN’S GUIDESetting up the support computer’s phone bookBefore making a connection, you mustcreate a phone book entry for the supportco

REMOTE MAINTENANCE 89To configure the default phone book entry1From the Main menu, press F2 to choose“Call Menu.”2Press F3 to choose “Phone Book Menu.

90 LINGO TECHNICIAN’S GUIDEConducting a Remote Maintenance sessionDecide which of the methods below bestsupports your situation. Then follow therelate

REMOTE MAINTENANCE 91To call Lingo by using the Voice switch method1Using a telephone connected to thesupport computer, dial the companytelephone numb

92 LINGO TECHNICIAN’S GUIDESuspending and resuming a RemoteMaintenance sessionSuspending a Remote Maintenance sessionallows you to use other programs

REMOTE MAINTENANCE 93Ending a connectionYou must disconnect properly from Lingo.If you do not disconnect by using theprocedure below, one of the follo

94 LINGO TECHNICIAN’S GUIDEBacking up and restoring LingoLingo’s backup utility provides a way tostore the entire voice messaging system,including all

REMOTE MAINTENANCE 95BACKING UP AND RESTORING LINGOOverview of tasks for backing up andrestoring1 Access Lingo’s backup utility by usingRemote Mainten